Term Of Use
Terms & Policy – 30-Day Return Policy
At Arwa Organics, we are committed to providing high-quality, natural products that meet your expectations. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy to ensure your satisfaction.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be returned within 30 days from the date of purchase.
The product must be unused, unopened, and in its original packaging.
A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain items are not eligible for return, including:
Products that have been opened, used, or tampered with.
Items purchased on sale, clearance, or as part of a promotional offer.
Perishable goods or customized orders.
Return Process
Initiate a Return: Contact our customer service team at [customer support email] with your order details and reason for return.
Return Approval: Once approved, you will receive instructions on how to ship the product back to us.
Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Processing: Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days to the original payment method.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or issue a full refund at no extra cost.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
Contact Us
For any questions or concerns regarding returns, please reach out to our customer support team at info@retrosdigitals.com or call us at +92 309 1463539
Thank you for choosing Arwa Organics. We appreciate your trust in our products!